

TRAINING CATALOG
Customer Service and Support: How to Wow Your Customers
A learning journey designed to equip you with powerful techniques for effective customer engagement, navigating challenging interactions, cultivating a culture of exceptional customer service and mastering key performance indicators and feedback mechanisms to continually enhance service quality.
1D
Dealing with Microaggressions at Work
A learning journey that helps you to recognize various types of microaggression, leverage a growth mindset and respond in ways that drive discovery and connection.
½ D
Effective Communication
A learning journey designed to enhance your speaking abilities, both intra and interpersonal. The goal is to equip you with valuable tips and techniques for increased comfort and confidence in your speech. You'll also delve into non-verbal communication skills, enabling you to convey messages effectively without words. Lastly, we'll explore the art of interpersonal communication, emphasizing cultural sensitivity to foster stronger connections and understanding.
1D
Effective Time Management
A learning journey designed to transform your time management skills and put an end to the constant frenzy of activity that often leads to limited achievements. Discover simple and effective time management tips for personal and professional success.
1D
Influencing Without Authority
A learning journey designed to uncover effective techniques for strategic persuasion, establish credibility, build trust, master stakeholder mapping, and gain insights into negotiation tactics.
1D
The Art of Managing Up
A learning journey designed to uncover the art of "managing up" by identifying key challenges and grasping your manager's needs and expectations.
½ D
Building Resilience
A learning journey designed to equip you with tools and techniques for effectively managing and recovering from stress and burnout.
½ D
​
Problem Solving with Critical Thinking and Creativity
A learning journey designed to enhance your problem-solving skills by analyzing complex issues, breaking them into manageable parts, and critically evaluating potential solutions. Explore techniques to unlock your creative potential, generate innovative ideas, and think "outside the box" when approaching challenges.
1D
Impactful Presentations
A learning journey designed to unlock the power of persuasive communication and leave a lasting impression with impactful presentations. This course empowers you with the skills to captivate your audience, convey ideas with clarity, and deliver compelling presentations.
1D
Emotional Intelligence
A learning journey designed to enhance emotional intelligence encompassing self-awareness, self-management, social awareness, and relationship management.
1D
Negotiation skills
A learning journey designed to encompass understanding fundamental negotiation principles, thorough session preparation, win-win outcome strategies, mastering persuasive communication, active listening, handling difficult situations with confidence, and exploring negotiation's cultural and ethical dimensions.
1D